Client Reviews on Fiber Sourcing and Compliance

After the first month of our distribution contract, the recycled kraft rolls arrived on schedule and met the ASTM D1974 specs we required. The FSC certification documentation was included with each shipment, which saved us a full day of audit prep. The only hiccup was the initial pallet labeling — the barcode placement differed from our warehouse system, but the team adjusted by the second delivery. We are already planning a larger order for Q3.

Communication during the setup phase was clear, though the initial lead time for the compostable mailers was longer than expected — 18 business days instead of the quoted 14. The account manager called ahead each time and provided tracking for every pallet. The mailers themselves performed well in our e-commerce tests: no tape needed, and the starch adhesive held securely through cross-border shipping. We will continue with the same spec for our retail line.

This is our second contract with paperunity, and the consistency in fiber quality and environmental compliance is why we returned. The bleached paperboard for our food cartons passed the FDA migration tests without any reformulation. The team also helped us update our Canadian Environmental Protection Act reporting by providing the exact fiber origin data per batch. That level of detail is rare and directly useful for our regulatory filings.